Frequently Asked Questions

Below you can find our most frequent questions and answers

All our bikes are second-hand wonders that have been thoroughly serviced and repaired so they feel almost like new and ready to take you anywhere in the city! The types of bikes you can expect at our pick up location are city bikes, lady bikes, and men bikes. We have bikes both with and without a basket, and also many different styles and colors.

All our bikes are fully functional and also equipped with a bike bell, back-paddle brake, a front hand-brake. Our bikes meet all safety requirements, so you don’t have to worry about having problems with the functionally or quality when riding your bike. We always give you a new set of lights for free.

We always sell out, so remember to order a bike before it’s too late! 

To make sure you get a bike before we sell out, we recommend you to order your bike in advance through our website. We always sell out, and on our pick up days it’s first come first serve.

When you come to pick up your bike at the pick up day, you’ll have many different bikes to choose from. We have bikes such as city bikes, lady bikes, and men bikes – our bikes comes both with and without a basket. You can pick the one you prefer and feel comfortable with after a test run. We always adjust the bike to your height and help you find the right one. 

Everyone can buy a second-hand bike from us. Also if you are not a student! Although, if you stay in Denmark for longer than 1 semester like many exchange students, we don’t guarantee that our buy-back solution is eligible for you. But hey! You can still get a good bike and sell it back yourself!

If you arrive earlier or later than our specified dates, don’t worry! We are flexible and always figure out a suitable pick up day for our customers.

At the check out page (when ordering your bike), you can specify which date and time you prefer to pick up your bike. We’ll do everything we can to make sure that we find a suitable pick up day for our customers.

When you have ordered a bike, we will give you further information on where to pick up your bike. The time and where you can pick up your bike depends on which date you have chosen when you ordered your bike. 

If you haven’t arrived to Copenhagen yet, shortly before you arrive and are ready to pick up your bike we’ll give you exact notice on how and where to pick up your bike.

Do you arrive late/early read the above FAQ: “I arrive earlier / I arrive later than your dates”

Selling a bike in Copenhagen is easy. You can either use our buy back solution (if you are an 1 semester exchange student) or sell your bike elsewhere.

Are you staying for more than 1 semester, we can’t guarantee to buy back your bike, so you will have to find a buyer yourself. But, don’ worry! We can help you to find a buyer. We know a lot of places where you can find buyers of second-hand bikes!

Our buy back solution is for all exchange students staying for one semester only. The buy back price is fixed at DKK 400, unless the bike has major damages or is broken. In this case, we can still buy back your bike, but repair costs related to the bike will be included in the buy back price. 

We will inform you with a date and place where you can simply drop off your bike, and then we will transfer the money directly to your bank account within a few days. Are you leaving early or can’t make it to the arranged date, don’t worry. We will sort something out for you!

Our buy back offer is completely optional, so you are free to sell your bike to whomever you want! 

Yes! The BikeBuddies’ offer it’s customers a rental service for just DKK 150 for 1 weekend (Friday-Monday). Leave us an email and we can reserve a bike for you!

This deal is perfect in case you have family or friends over and want them to share the feeling of going local with the biking culture of Copenhagen. And the price is so low that we bet you can’t find it cheaper anywhere else! 

For non-BikeBuddies customers the price for 1 weekend rental service is DKK250 (Friday-Monday). Leave us an email and we can reserve a bike for you!

We cover all faultiest on mechanical parts of your bike including the gears, brake, chain, wheels, and frame 14 days from buying the bike from us. In case you get a flat tire or have any minor issues during the first 14 days since you bought the bike, we cover that as well.

If something occurs to your bike after our 14 days warranty policy, we still provide you with the an extremely low price for repairs compared to any other bike shop in Copenhagen. Simply show your The BikeBuddies sticker on your bike, and our mechanic knows that you bought your bike from us.  

Our bike mechanic, Cykelbutikken, has workshops located in Gentofte, Nørrebro, and Frederiksberg.

If you are unlucky to get a flat tire during the first two weeks since you bought your bike we’ll repair the tire for free! After 14 days you will have to fix a flat tire yourself. We give all our customers a good discount on any repair you might need. Simply show your The BikeBuddies sticker at our bike mechanic Cykelbutikken which has shops located in Gentofte, Nørrebro, and Frederiksberg. 

A flat tire usually happens a few times during a year in Copenhagen. To avoid getting a flat tire, be a true ninja and dodge sharp objects on the bike lanes such as glass, sharp stones, etc.!

Unfortunately, we don’t offer any insurance on your bike. But, having a second-hand bike makes the chance of getting your bike stolen by a bike thief much lower (they like new and fancy bikes more!).

To avoid getting your bike stolen in Copenhagen, it is important that you have a chain lock. We offer a very secure and cheap chain lock, that we highly recommend you to buy. We will carefully go through how to lock your bike properly with a chain lock, so you can minimize any risk of getting your bike stolen. 

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