Frequently Asked Questions
Below you can find our most frequent questions and answers
All our bikes are second-hand but newly renovated so they feel almost like new! All bikes are equipped with a bike bell, and when you come to pick up your bike we’ll give you a set of lights for free!
We ensure that all bikes meet safety and legal requirements in Denmark, so you don’t have to worry about having problems with the functionally or quality of your bike, or being afraid of getting a fine from the Police.
When you have signed up and paid for your bike, we will give you further information on where and when to get your bike. The time and where you can pick up your bike depends on your host University’s location and time of arrival days.
Approximately 1-2 weeks before you arrive to Copenhagen, we’ll give you more exact notice on how to get your bike! Do you arrive later, don’t worry – we’ll sort it out for you!
Selling a bike in Copenhagen is easy. You can either use our buy back solution (if you are an 1 semester exchange student) or sell your bike elsewhere.
Are you staying for more than 1 semester, we can’t guarantee to buy back your bike, so you will have to find a buyer yourself. But, don’ worry! We can help you to find a buyer. We know a lot of places where you can find buyers of second-hand bikes!
Our buy back solution is for all exchange students staying for one semester only. The buy back price is fixed at DKK 400, unless the bike has major damages or is broken. In this case, we can still buy back your bike, but repair costs related to the bike will be included in the buy back price.
We will inform you with a date and place where you can simply drop off your bike, and then we will transfer the money directly to your bank account within a few days. Are you leaving early or can’t make it to the arranged date, don’t worry. We will sort something out for you!
Our buy back offer is completely optional, so you are free to sell your bike to whoever you prefer!
If you bought your bike from us, it is possible to rent a bike (including lock & lights) for a weekend (Friday-Monday) for only DKK 100. When you pick up the bike you pay a deposit of DKK 900, in case the bike is stolen.
This deal is perfect in case you have family or friends over and want to show them the amazing biking culture of Denmark. Also, it is easier and cheaper to get around in the streets of Copenhagen on a bike, while you can let your visitors experience the city from a local perspective!
All mechanical parts of the bike including the brake, chain, wheels, and frame, are included in our warranty policy during the whole period for 1 semester exchange students only. Fixing a flat tire is also included in our warranty policy during the first 14 days since you bought the bike.
If you are unlucky to get a flat tire during the first two weeks since you bought your bike we’ll repair the tire for free! After 14 days you will have to fix a flat tire yourself.
There are bike-repair shops everywhere in Copenhagen, so it’s very easy to find one, in case you prefer not to do it yourself. If you need recommendations or help to find a good & cheap repair shop, we can help!
A flat tire usually happens a few times during a year in Copenhagen. To avoid getting a flat tire, be a true ninja and dodge sharp objects on the bike lanes such as glass, sharp stones, etc.!
Unfortunately, we don’t offer any insurance on your bike. But, having a second-hand bike makes the chance of getting your bike stolen by a bike thief much lower (they like new and fancy bikes more!).
To avoid getting your bike stolen in Copenhagen, it is important that you have a chain lock. We offer a very secure and cheap chain lock, that we highly recommend you to buy. We will carefully go through how to lock your bike properly with a chain lock, so you can minimize any risk of getting your bike stolen.
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